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How long are the processing times (*The time it takes to receive an order and package it. This time does not include shipping)? Processing times range from 1- 2 business days depending on the order size and time order was placed. This does NOT include shipping time.
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Can I use Obey The HOLD without sitting under the dryer? You can use Obey the Hold without sitting underneath a dryer. However, for maximum hold, we recommend setting the product with heat. Using too much product without setting with heat could result in a white cast on the locs. Use small amounts (when the product isn't oozing out of the loc after retwisting) if you plan to go dryer-less.
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Can I spray Obey the Moisture on my hair as a daily moisturizer? Sure, but to retain a fresh retwist for an extended amount of time, please wait until the roots are back into its natural and untwisted state. It is recommended that you use this product after freshly shampooed hair or when the roots are fairly old from the retwist. Be sure to detangle your roots when using as a daily moisturizer.
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Can I use your products on my children? Yes, products are safe for children. It is recommended to do a patch test and wait a full 24hrs to ensure that there is no reaction to any of the natural ingredients.
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Are there any parabens or sulfates in the shampoo/conditioner? No there isn't. YAY!
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Does Mini HOLD have a lighter hold on the hair? No, Mini HOLD has the same holding power but is packaged in a smaller jar for individuals who do not need the full 16 oz.
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How long is my gift card valid? Your gift card is valid for one full year after purchasing! No rush!
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Can I ship a physical gift card instead of emailing a code? Sure, we can arrange and personalize that for you, just be sure to reach out to a store associate, for this type of personalization. Contact us at Info@ObeyTheCrown.com
- What if I or my person loses their gift card? Not a problem, the card number is saved on file specific to the purchaser and the person gifted. We can email them their code or they can redeem it in store. Just be sure that all information is accurate at checkout.
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Do you have a rewards program? Yes! We have to reward you for being apart of the family! Rack up major point when you subscribe to the site! There you will be able to track your points! We also offer a referral program which includes your very own coupon code to give to potential buyers!
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How do I become an affiliate for Obey the Crown? Please fill out the Afilliates form to apply!
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How long does Pre-Order last? Pre-Order can last anywhere from 2-8 weeks. You will be notified on how long your pre-order round is, with an estimated ship date.
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Do I qualify for free shipping? All orders over $65 qualify!
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Do you ship internationally? Yes !
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Can I pick up my order instead? (If pick-up is not active, please do note that it is not available, you may call to confirm if it is) You are welcome to come into the facility to pick up! You can order online and checkout with the pickup option, or just swing by and shop!
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How does delivery work? (If delivery is not active, please do note that it is not available) Place the order online and before checking out select your preferred date and time! Orders made after 4pm will go into next day queue. Orders made before 3pm will be added to same day delivery.
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How do we reach customer service? Feel free to contact customer service via the chat button on the site or via email at info@obeythecrown.com
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What is the shelf life of your products? The shelf life or all products are good for up to 1 year.
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Do I need to store my products in the fridge? No, storing in the fridge isn't necessary. Storing in the fridge could modify consistencies slightly when thawing.
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Can I use your products as a braider? Barber? The entire product line is universal and can work wonders in those industries as well!
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What forms of payments do you accept? We accept Mastercard, Visa, Amex, ObeyTheCrown Gift card, Discover, Venmo, Paypal, Apple Pay, Google Pay, Shop Pay, JCB, and AfterPay.
- How does product subscriptions work? Subscriptions are a non-obligation offer for customers that are wanting to always have product on hand. Customers that subscribe will have their orders filled first to avoid any shortages. They will also be discounted 15%. Cancellation of this service more than 2 times will result in 0 re-enrollments.
- Do I qualify for AfterPay? Shortly before checking out, after pay will ask you a few questions to see if you qualify for the payment installment options!
- Do you offer bulk discounts? Yes. You are eligible for money off after ordering (4) or more Gels, ( ) Shampoos, ( ) Oils, ( ) Leave in conditioners
- Do you offer payment plans for online classes? Currently, we do not.